Shipping

How long does shipping take?

-> As a guideline, check out our general delivery times.

We do our best to ship as fast as possible. Of course, delivery can be faster but also slower. At certain occasions - like the pre-Christmas period - delivery times can prolong. Please take this into consideration and take the above mentioned times only as a rough guideline!

What is the meaning of the delivery status?

Basically all information about a delivery status is to be found within the product detail page. Whether it is directly available, ready for pre-order - or only to be purchased at one of our physical stores. Further Information on availability of goods.

Has my parcel already been shipped?

You will get an E-mail from our carrier UPS/DHL with a tracking number when the parcel is handed over to our carrier.

The item I ordered does not fit - can I exchange/send back the goods?

Of course, you can return the goods. Note that the postage is at your dispense unless you live in Germany. We will also not accept returns sent "freight forward"!

What do I need to do when goods are faulty or damaged?

Please check on receipt first. If you have a problem, please get in contact with us via our contact form or by phone: +49 8856 9367133. The postage costs will only be reimbursed in case of incorrectly delivered or faulty goods!

How much do I have to pay for delivery?

Please check our delivery costs chart for your country. You will also find the shipping costs on your order summary before you finally execute the order!