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FAQ (Frequently Asked Questions)
I want to order a mounted package/set. What do I have to consider?
For all info concerning the mounting of bindings, please go to our Mounting Info page!
How do we choose the stopper size?
We will automatically exchange the stoppers (item numbers 721 ... Marker/Fritschi/Atomic bindings) according to the ski width if you place an order for a package (ski+binding). When ordering only a binding, please leave a remark which stoppers you need! Unfortunately, this is not possible for Dynafit bindings! With Dynafit bindings, stoppers always come as described in a fixed package. For Look bindings, this is not possible as well! Here, stoppers also come as described in a fixed package.
Where can I find a size chart?
These size charts will help you to order the right size of garment and/or boots!
Can I buy and redeem vouchers online?
Our Online Vouchers are of course redeemable at our online store. Just fill in the purchased voucher code in our checkout process, and the voucher value will be deducted from your shopping cart´s total. These vouchers cannot be redeemed in any of our physical shops, but they are definitely the right choice in case of purchases through our webshop.
Our different vouchers can be purchased online. As mentioned before we definitely recommend our online vouchers for online shopping. In case you have bought one of our physical gift-cards (which are actually meant to be used when visiting one of our branches) here is what you can do, when you need to use them at our webshop:
Please leave a message in your order saying "voucher". And send an email with a photo of the voucher code to:
Or simply send the voucher directly by mail to:
Sport Conrad GmbH
Am Bahnhof 4
82393 Iffeldorf/Germany
The invoice amount will be cleared with the voucher.
How can I order a catalogue?
Active customers will automatically receive our catalogue in April and October - at the beginning of the summer and winter season!
All others: please fill in the form Order Sport Conrad catalogue! for a free catalogue. Here, you will also find online versions of our catalogue
Shop Pickup?
Order online - collect at our Store!
If you would like to collect your order at one of our stores, please select "Ship to a Sport Conrad Store". Your order is available in the selected store for pick up. This way you save shipping costs and can be sure that your item is ready for collection.
My Order
Do I receive a confirmation of my order?
You get a realtime confirmation E-mail on every online-shop order. Please check your freemail accounts (gmx, aol, web, gmail, hotmail etc.) for these important E-mails carefully. These mails frequently end up in your spam folder. In this case, you should change the spam-setting of your account to make sure not to miss any important mails!
What do I need to know about placing an order?
I need my order as quick as possible. What can I do?
If you are in a hurry, please use our Express Service. With Express Service, the actual UPS delivery time will be one day. Exceptions, amongst others: Northern Scandinavia, Southern Italy.
For Express Service, the following restrictions apply:
- payment is credit card only
- delivery Monday-Friday (working days)
- no guaranteed delivery times! In case of non-performance: money back guarantee.
- for Non-EU-Countries like e.g. Switzerland or Norway, the order value must be < € 1000,-
- Express Service for cartridges is not possible. They will be shipped separately by regular mail (DPD).
How do you handle multiple orders the same day?
Unfortunately, we cannot sum up orders afterwards - even if they're placed the same day. This is due to technical reasons. Thank you for your understanding.
How can I cancel my order?
If you wish to cancel a pending order, please contact us via [email protected] as soon as possible. Please note: you may still see a pending payment after the cancellation!
What is the difference between "order as a guest" and "registered customer"?
As a registered customer you don't need to re-enter all your personal details every time and you can always review your orders!
Register now and -> Open up a new account
Shipping
How long does shipping take?
-> As a guideline, check out our general delivery times
We do our best to ship as fast as possible. Of course, delivery can be faster but also slower. At certain occasions - like the pre-Christmas period - delivery times can prolong. Please take this into consideration and take the above mentioned times only as a rough guideline!
An article is marked with "will be shipped within 2-3 weeks". What does this mean?
Has my parcel already been shipped?
You will get an E-mail from our carrier UPS with a tracking number when the parcel is handed over to UPS.
The item I ordered does not fit - can I exchange/send back the goods?
Of course, you can return the goods. Note that the postage is at your dispense unless you live in Germany. We will also not accept returns sent "freight forward"!
What do I need to do when goods are faulty or damaged?
Please check on receipt first. If you have a problem, please get in contact with us via [email protected] or by phone: +49 8856 9367133. The postage costs will only be reimbursed in case of incorrectly delivered or faulty goods!
How much do I have to pay for delivery?
Please check our delivery costs chart for your country. You will also find the shipping costs on your order summary before you finally execute the order!
Payment
Can I order tax-free?
Customers from outside the EU (Tax-Free) are automatically deducted VAT. Please read all additional information like zoll.de (German Customs Authority) carefully!
When do I have to proceed with my “cash in advance” order?
Cash in advance:
Please do not transfer money before you receive our billing E-mail, as it contains your invoice number!
Credit card:
With placing your order, the money is “blocked” on your account. The transaction is effected when your order is handed over to our carrier!
What payment options are available?
We are offering the below listed payment options:
- PayPal
- Credit Card (Visa-/Mastercard)
- Cash in advance
- DIRECTeBanking
Security & Miscellaneous
I am a registered customer and forgot my password. What can I do?
Please go to "forgot password" in the registration area. We will send a new one to your registered E-mail address. If you get an error message, please reconsider if you really registered properly. Otherwise, please contact us!
What about data privacy?
All personal data will be dealt with the utmost accuracy and are not handed over to a third party!
Where can I address to in case of further questions?
Please refer to Customer Service per Mail or call +49 8856 9367133.