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FAQ - frequently asked questions

My Order

Do I receive a confirmation of my order?

You get a realtime confirmation E-mail on every online-shop order. Please check your freemail accounts (gmx, aol, web, gmail, hotmail etc.) for these important E-mails carefully.
These mails frequently end up in your spam folder. In this case, you should change the spam-setting of your account to make sure not to miss any important mails!

I need my order as quick as possible. What can I do?

If you are in a hurry, please use our Express Service. With Express Service, the actual UPS/DHL delivery time will be one day less than with standard shipment.
Exceptions, amongst others: Northern Scandinavia, Southern Italy.

For Express Service, the following restrictions apply:

• payment is credit card/PayPal only

• delivery Monday-Friday (working days) / saturdays in case of a DHL delivery, which can only be offered within Germany

• no guaranteed delivery times! In case of non-performance: money back guarantee.

• for Non-EU-Countries like e.g. Switzerland or Norway, the order value must be < € 1000,-

• Express Service for cartridges is not possible. They will be shipped separately by regular mail (DPD).

How do you handle multiple orders the same day?

Unfortunately, we cannot sum up orders afterwards - even if they're placed the same day. This is due to technical reasons. Thank you for your understanding.

How can I cancel my order?

If you wish to cancel a pending order, please contact us via our contact-form as soon as possible.
Please note: you may still see a pending payment after the cancellation!
A cancellation via E-Mail will have a longer processing time and therefore your order may already be packed by the time we can process your mail.

What is the difference between "order as a guest" and "registered customer"?

As a registered customer  you don't need to re-enter all your personal details every time and you can always review your orders!
Register now and -> Open up a new account

Order Process/Info

Ways to order:

Useful information concerning your order process. Read the following information to assure hassle-free shopping with Sport Conrad!

How to Order

Onlineshop: Detailed information is listed below. See "Order process".

You are also welcome to place your order directly via our service number at:

+49 8856 93671 33 (Mon.-Fri. 8 a.m. - 7 p.m.).

Orders taken by phone can only be accepted against prepayment for security reasons.

Order process

Online-Shop Order Procedure


• Select item(s) and size. Click "add to cart" to add the item to your shopping cart!

• At the end of your shopping tour, go to "shopping cart" to have a look at your selected products. At this stage, you can still change details like "size".

• Afterwards please click "go to checkout". At this step you have to decide whether you want to create an account or order as a guest.

• Both alternatives are eligible to successfully place your order. With an account, you don't need to re-enter all your personal details and you can always review your orders.

• Enter your personal data in our form and choose your shipping address.

Packing stations are not eligible! Note: All marked (*) fields are mandatory!
You can also post a personal message at this step of the order process!

• Select your preferred method of payment.

• By clicking "order now", you automatically accept our "general terms of business" and the ordering process is completed.

Availability of Goods

Different availabilities are additionally marked by different colours in our shop:

Item in stock:
Goods are available.

Pre-order now:

This product will be available for shipping in the next few weeks. However, due to the current situation longer delivery times are possible.

Can be ordered from dd.mm.yyyy onwards:

Indicates the date from which the product can be ordered.

Sold out:

Unfortunately, this item is no longer available!


Post-Order Procedure

• Whatever means of payment you choose -  you will get a real-time confirmation via E-mail!

IMPORTANT: If you have selected "cash in advance", please do not transfer any money before receiving our billing E-mail (2-3 days) indicating the invoice number of your purchase and bank details for your transaction. 

• Account is debited (credit card) / invoice is sent (cash in advance) when goods are ready for shipment - not before.

• You will get an E-mail from UPS when your goods are being shipped. In this E-mail, you will find a tracking number, enabling you to check the status of your order. Please carefully check your freemail accounts (gmx, aol, gmail, hotmail etc.) for these important E-mails.
Unfortunately, our mails frequently appear in your spam folder instead of your regular in-box. In this case, you should change the spam-setting of your account to make sure not to miss any important Sport Conrad mails!

Returns

A return form will be sent automatically by e-mail together with the invoice. This is done on the same day of the shipment of the goods.

FAQ Sport Conrad - about us

You want to know more about Sport Conrad? All questions about the company will be answered here. Find out more about the stores, the services, but also about events, the Sport Conrad blog and and the newsletter. You can also find all important information about sustainability and discover our vouchers. Find what you are looking for in the FAQ of Sport Conrad!

What does Sport Conrad do?

Sport Conrad is a company that provides sports enthusiasts and outdoor fans with professional equipment and quality clothing. We are especially known for our know-how and the great equipment for alpine skiing, cross-country skiing and touring. But also for other outdoor activities and mountain sports we have a wide range of products in our assortment. Whether skiing, climbing equipment or mountain biking, for trail running, jogging or hiking - we equip you professionally.

Since when is Sport Conrad around?

Since 1897 (more than 125 years), Sport Conrad has been inspiring people with its knowledge, technical expertise and its own experience from winter sports and more with numerous products for outdoor activities. As a family business, we stand for passion and tradition as well as for sustainability and functionality.

Is Sport Conrad legitimate?

OK, at this point we have to admit that we found this question on Google, but since we just found it: Yes, Sport Conrad is a reputable partner in sports, as shown by many positive reviews on Google/Trust Pilot. Sport Conrad stands for professionalism and expertise. Not only the necessary know-how in the individual sports, but also the passion for sports distinguish us as a company and our employees. A long experience makes our family business a reliable and above all trustworthy contact in matters of sports, equipment & more.

Are there any physical stores at Sport Conrad ?

You want to pick up your orders in a store or try on jackets, pants and shoes first? No problem. In three stores in the Bavarian Oberland you will find a variety of our sporting goods. Use the store finder to find a store near you and let our competent staff advise you on site. We are also happy to deliver your online order to a store of your choice, where you can conveniently pick it up. Is the journey too far for you or would you prefer to have your order conveniently delivered to your home? Then simply order via our online store!

Is Sport Conrad a sustainable partner?

Already in 2018 we have launched our sustainability initiative "WIR DENKEN UM". We have set ourselves no smaller goal than to be the most sustainable outdoor retailer in the alpine region with alpine products. For this purpose, we have developed our sustainability roadmap with goals and measures until 2030. One important component: our CO2 footprint. By the end of 2030, we will reduce our CO2 footprint enormously compared to the base year 2019 (in Scope 1 and 2 by 70%, in Scope 3 by 50%) - that means saving wherever we can in our business operations. For example: Reducing green electricity consumption, packaging materials and print jobs, avoiding waste, returning resources to the cycle, modernizing our sites according to environmental criteria and generating our own electricity via PV systems. We will also review our suppliers and make them more accountable. And we will align our product range via sustainable products: In apparel, footwear and softgoods, we are already well on our way. For hardgoods such as skis, snowboards, bindings, the industry is still in the early stages, but we will use our influence as a retailer and clarify our requirements. Together with the industry and with our customers, we want to solve problems that go beyond our actual scope of action and contribute to providing our children with a future worth living.


For more information regarding our roadmap click here

Where to look for advice at Sport Conrad?

All of our specialist buyers and sales staff are passionate athletes themselves and are therefore very knowledgeable in their field. Trust in the unique expertise and years of experience of our employees and let us advise you on site in a store, via contact form or by phone. In addition, we offer you a blog in our online store, which provides you with the most important information on very different areas. If that's not enough, you should take a look at our catalog. The catalog is published twice a year and contains many interesting insights about outdoor activities. Stay always up to date with our newsletter and receive notifications about offers and promotions!

What about the Sport Conrad Blog?

Whether you are a skier, hiker or climber, on foot or on the mountain bike - with our blog you are guaranteed perfectly prepared. Numerous guides will give you useful tips, help you with repairs or offer you the best possible support when choosing a product. Always up to date and the most important information in a wide range of topics - this is guaranteed by our Sport Conrad Blog.

Does Sport Conrad have a Newsletter?

With our newsletter you are guaranteed to stay up to date! Receive exclusive offers on a regular basis, get all the important information about our events and promotions and also take part in competitions. Simply register now for free and never miss any trends and news again. Of course, you can unsubscribe at any time.

Does Sport Conrad organize any events?

Here you will not only find the best sporting goods. Throughout the year we organize a series of events where you can easily test and often buy the products of our brands. Discover our alpine festivals in summer and winter and experience guided tours, interesting workshops and more among like-minded people. Find out more about our events now and maybe we'll see you there very soon!

Are there any Sport Conrad vouchers?

It will soon be Christmas again, a birthday is coming up or you still need a gift for another occasion? Then discover our popular vouchers now and make friends and family or other outdoor fans happy. The vouchers are available in our online store OR on site in our stores. Convince yourself of our value vouchers and give away joy and fun in outdoor sports.

What brands does Sport Conrad carry?

In our assortment you will find various articles of numerous top brands. Whether market leaders in equipment such as Salomon, Dynafit and Ortovox or the leading manufacturers of outdoor clothing such as Arc'teryx, Patagonia, Maloja and many more. With us you get only the best of the best easily in our online store or in one of our stores. Convince yourself and discover many more brands at Sport Conrad!