FAQ - FREQUENTLY ASKED QUESTIONS

Yes, an order confirmation email will be sent shortly after placing an order in the online shop. Please also check your spam folder.

If no email is received, this may be due to a typo in the email address or because the order was not completed successfully. In this case, please contact customer service.

For the fastest possible processing, payment by credit card, PayPal, or Klarna is recommended.

Shipping is carried out with DHL or UPS, depending on parcel size and delivery address.

• DHL may deliver within Germany also on Saturdays.
• UPS delivers Monday to Friday.
• Small parcels and bulky goods within Germany and Austria are shipped with DHL, all other shipments with UPS.

Please note: There are no guaranteed delivery times and no express shipping option.

For non-EU countries:

• Orders below €1.000 are usually shipped directly.
• Orders above €1.000 require customs clearance, which may cause a delay of approx. 2–3 working days.

For technical reasons, multiple orders cannot be combined. Therefore, shipping costs apply to each order.

However, it is possible to contact customer service to cancel the orders and place a new combined order.

Cancellation or changes are only possible as long as the order has not yet been processed further.

Please contact customer service as soon as possible via our contact-form using the keyword “CANCEL” or “CHANGE” so that we may still intervene.

Once the email with the subject “Status information about your order” has been sent, cancellation or changes are no longer possible.

Registered customers can log into their account, view orders, and manage their personal data.

With a guest order, no customer account is created. All order information is provided via email only.

Register now and -> Open up a new account

Useful information concerning your order process. Read the following information to assure hassle-free shopping with Sport Conrad!

Onlineshop: Detailed information is listed below. See "Order process".

You are also welcome to place your order directly via our service number at:

+49 8856 93671 33 (Mon.-Fri. 8 a.m. - 7 p.m.).

Orders taken by phone can only be accepted against prepayment for security reasons.

Online-Shop Order Procedure

• Select item(s) and size. Click "add to cart" to add the item to your shopping cart!

• At the end of your shopping tour, go to "shopping cart" to have a look at your selected products. At this stage, you can still change details like "size".

• Afterwards please click "go to checkout". At this step you have to decide whether you want to create an account or order as a guest.

• Both alternatives are eligible to successfully place your order. With an account, you don't need to re-enter all your personal details and you can always review your orders.

• Enter your personal data in our form and choose your shipping address.

• Packing stations are not eligible! Note: All marked (*) fields are mandatory!
You can also post a personal message at this step of the order process!

• Select your preferred method of payment.

• By clicking "order now", you automatically accept our "general terms of business" and the ordering process is completed.

Different availabilities are additionally marked by different colours in our shop:

Item in stock:
Goods are available.

Pre-order now:

This product will be available for shipping in the next few weeks. However, due to the current situation longer delivery times are possible.

Can be ordered from dd.mm.yyyy onwards:

Indicates the date from which the product can be ordered.

Sold out:

Unfortunately, this item is no longer available!

• Whatever means of payment you choose -  you will get a real-time confirmation via E-mail!

• IMPORTANT: If you have selected "cash in advance", please do not transfer any money before receiving our billing E-mail (2-3 days) indicating the invoice number of your purchase and bank details for your transaction. 

• Account is debited (credit card) / invoice is sent (cash in advance) when goods are ready for shipment - not before.

• You will get an E-mail from UPS when your goods are being shipped. In this E-mail, you will find a tracking number, enabling you to check the status of your order. Please carefully check your freemail accounts (gmx, aol, gmail, hotmail etc.) for these important E-mails.
Unfortunately, our mails frequently appear in your spam folder instead of your regular in-box. In this case, you should change the spam-setting of your account to make sure not to miss any important Sport Conrad mails!

A return form will be sent automatically by e-mail together with the invoice. This is done on the same day of the shipment of the goods.

You want to know more about Sport Conrad? All questions about the company will be answered here. Find out more about the stores, the services, but also about events, the Sport Conrad blog and and the newsletter. You can also find all important information about sustainability and discover our vouchers. Find what you are looking for in the FAQ of Sport Conrad!

Sport Conrad is a company that provides sports enthusiasts and outdoor fans with professional equipment and quality clothing. We are especially known for our know-how and the great equipment for alpine skiing, cross-country skiing and touring. But also for other outdoor activities and mountain sports we have a wide range of products in our assortment. Whether skiing, climbing equipment or mountain biking, for trail running, jogging or hiking - we equip you professionally.

Since 1897 (more than 125 years), Sport Conrad has been inspiring people with its knowledge, technical expertise and its own experience from winter sports and more with numerous products for outdoor activities. As a family business, we stand for passion and tradition as well as for sustainability and functionality.

OK, at this point we have to admit that we found this question on Google, but since we just found it: Yes, Sport Conrad is a reputable partner in sports, as shown by many positive reviews on Google/Trust Pilot. Sport Conrad stands for professionalism and expertise. Not only the necessary know-how in the individual sports, but also the passion for sports distinguish us as a company and our employees. A long experience makes our family business a reliable and above all trustworthy contact in matters of sports, equipment & more.

You want to pick up your orders in a store or try on jackets, pants and shoes first? No problem. In three stores in the Bavarian Oberland you will find a variety of our sporting goods. Use the store finder to find a store near you and let our competent staff advise you on site. We are also happy to deliver your online order to a store of your choice, where you can conveniently pick it up. Is the journey too far for you or would you prefer to have your order conveniently delivered to your home? Then simply order via our online store!

Already in 2018 we have launched our sustainability initiative "WIR DENKEN UM". We have set ourselves no smaller goal than to be the most sustainable outdoor retailer in the alpine region with alpine products. For this purpose, we have developed our sustainability roadmap with goals and measures until 2030. One important component: our CO2 footprint. By the end of 2030, we will reduce our CO2 footprint enormously compared to the base year 2019 (in Scope 1 and 2 by 70%, in Scope 3 by 50%) - that means saving wherever we can in our business operations. For example: Reducing green electricity consumption, packaging materials and print jobs, avoiding waste, returning resources to the cycle, modernizing our sites according to environmental criteria and generating our own electricity via PV systems. We will also review our suppliers and make them more accountable. And we will align our product range via sustainable products: In apparel, footwear and softgoods, we are already well on our way. For hardgoods such as skis, snowboards, bindings, the industry is still in the early stages, but we will use our influence as a retailer and clarify our requirements. Together with the industry and with our customers, we want to solve problems that go beyond our actual scope of action and contribute to providing our children with a future worth living.

For more information regarding our roadmap click here

All of our specialist buyers and sales staff are passionate athletes themselves and are therefore very knowledgeable in their field. Trust in the unique expertise and years of experience of our employees and let us advise you on site in a store, via contact form or by phone. In addition, we offer you a blog in our online store, which provides you with the most important information on very different areas. If that's not enough, you should take a look at our catalog. The catalog is published twice a year and contains many interesting insights about outdoor activities. Stay always up to date with our newsletter and receive notifications about offers and promotions!

Whether you are a skier, hiker or climber, on foot or on the mountain bike - with our blog you are guaranteed perfectly prepared. Numerous guides will give you useful tips, help you with repairs or offer you the best possible support when choosing a product. Always up to date and the most important information in a wide range of topics - this is guaranteed by our Sport Conrad Blog.

With our newsletter you are guaranteed to stay up to date! Receive exclusive offers on a regular basis, get all the important information about our events and promotions and also take part in competitions. Simply register now for free and never miss any trends and news again. Of course, you can unsubscribe at any time.

Here you will not only find the best sporting goods. Throughout the year we organize a series of events where you can easily test and often buy the products of our brands. Discover our alpine festivals in summer and winter and experience guided tours, interesting workshops and more among like-minded people. Find out more about our events now and maybe we'll see you there very soon!

It will soon be Christmas again, a birthday is coming up or you still need a gift for another occasion? Then discover our popular vouchers now and make friends and family or other outdoor fans happy. The vouchers are available in our online store OR on site in our stores. Convince yourself of our value vouchers and give away joy and fun in outdoor sports.

In our assortment you will find various articles of numerous top brands. Whether market leaders in equipment such as Salomon, Dynafit and Ortovox or the leading manufacturers of outdoor clothing such as Arc'teryx, Patagonia, Maloja and many more. With us you get only the best of the best easily in our online store or in one of our stores. Convince yourself and discover many more brands at Sport Conrad!