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To handle your request quick and efficient we would need some personal information.
- - Gender
- - Age
- - Height
- - Weight
- - Skiing Ability
Please add this data to your query.
Please note: In case of a warranty request, kindly refer to our guidelines.
Returns: Please send the goods with ordinary mail service and make sure to enclose a copy of the invoice and a short note on how to proceed (exchange of the goods or refund of the money).
Address:
Sport Conrad GmbH
Customer Service
Bahnhofstr. 20
82377 Penzberg
If you want to exchange items please keep in mind that postage is at your expense if shipping is outside of Germany. Postage will only be reimbursed in case of wrong or faulty goods. In case of any complaints please mail to
[email protected] or call +49 8856 81140.Note that we will not accept returns sent "freight forward".
Please send the goods with ordinary mail service and make sure to enclose a copy of the invoice and a short note on how to proceed (exchange of the goods or refund of the money).
Address:
Sport Conrad GmbH
Customer Service
Bahnhofstr. 20
82377 Penzberg
If you want to exchange items please keep in mind that postage is at your expense if shipping is outside of Germany. Postage will only be reimbursed in case of wrong or faulty goods. In case of any complaints please mail to
[email protected] or call +49 8856 81140.Note that we will not accept returns sent "freight forward".
Whatever means of payment you choose, you will get a real-time confirmation via E-mail.
IMPORTANT: If you have selected "cash in advance", please do not transfer any money before receiving our billing E-mail (2-3 days) indicating invoice number of your purchase and bank details for your transaction.
Account is debited (credit card) / invoice is sent (cash in advance) when goods are ready for shippment - not before.
You will get an E-mail from UPS when goods are shipped. In this E-mail you will find a tracking number, enabling you to check the status of your order.
-Please do carefully check your freemail accounts (gmx, aol, web, gmail, hotmail etc.) for these important E-mails. These mails do frequently show up in your spam folder instead of your regular in-box. In this case you should change the spam-setting of your account to make sure not to miss any important mails.-General delivery times are approximately as follows:
- within Germany 5 working days
- within the EU 5-7 working days
- outside the EU 7-10 working days
We do our best to ship as rapid as possible. Of course delivery can be faster but also slower. In certain times like the pre-Christmas period or when we offer specials like "free shipping" delivery times can prolong. Please take this into consideration and take the above mentioned times as a rough guideline.
For customers from outside the EU (e.g. Switzerland, Norway, Canada, USA ...) VAT of 19 % is automatically deducted. This will be declared when you get to the "Order Summary". So you will see the VAT-cleared price before you complete your order. Please note that you will have to pay your national VAT + disbursement fee + tax charges instead later on.
For Switzerland (as of October 2012): 8% VAT + disbursement fee (2,5 % of VAT / minimum CHF 19.50)
For Norway (as of October 2012): 25% VAT + disbursement fee (3,5 % of VAT / minimum NOK 155.00)
IMPORTANT: It is Indispensible that billing address and shipping are outside the EU!
Non-EU Citizens with a shipping address within the EU can request a tax-free form with their order to realize the deduction afterwards.
Redeemable in any of our Sport Conrad branches or in our Online Shop.
The online procedure is quite easy:
Please leave a message in your order saying "voucher". And send an email with a photo of the voucher code to:
[email protected]
Or simply send the voucher directly by mail to:
Sport Conrad GmbH
Am Bahnhof 4
82393 Iffeldorf/Germany
The invoice amount will be cleared with the voucher.
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